Unified Mobile Application for New-age Governance (UMANG) has been a big hit among Employees’ Provident Fund Organisation (EPFO) subscribers enabling them to utilise services during COVID-19 pandemic from the comfort of their homes in hassle free manner.

With rising smartphone penetration in the country, EPFO has been able to extend access of its services to its members through mobile governance, thereby bridging the digital divide. This has enabled EPFO to overcome the challenge posed by COVID-19 restrictions in providing social security services to its stakeholders, especially when they needed it the most. In the process, EPFO has become the largest organisation on UMANG accounting for more than 90 per cent of the visitors on the app.

A member can access 16 different services of EPFO using UMANG app. For availing these services, an active UAN (Universal Account Number) and a mobile number registered with the EPFO is required. 

Services for EPFO members on UMANG

• On UMANG app, an EPFO member can raise claim, track claim and know the status of claim raised.

• During the period of April to July 2020, a total of 11.27 lakh claims were filed online through UMANG app, a whopping 180 per cent increase compared to pre-pandemic period from December 2019 to March 2020, where only 3.97 lakh claims were submitted.

• UMANG has enabled members to overcome the mobility restriction induced by COVID-19 pandemic in accessing EPFO’s services and thereby reduced the need to visit the offices of EPFO.

• Most popular service used by members through app is ‘View Member Passbook’. During August 2019 to July 2020, this service attracted 27.55 crore viewerships members through EPFO member portal, whereas the same facility through the app attracted 244.77 crore API hits.

• To ensure safe and secure delivery of its services to its 66 lakh pensioners, EPFO brought the facility of ‘View Pensioner Passbook’ as well as updation of Jeevan Pramaan Patra on UMANG app.

• During the COVID-19 pandemic period from April to July 2020, 18.52 lakhs API hits were received on ‘View Pensioner Passbook’ service while 29,773 API hits were recorded on updating Jeevan Pramaan Patra service.

• Among the other key services, UAN activation registered 21,27,942 API hits while eKYC services recorded 13,21,07,910 API hits on UMANG app during April to July 2020.

UMANG app

Unified Mobile Application for New-age Governance (UMANG) is developed by the Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD) to drive mobile governance in India. 

Launched on November 26, 2017, UMANG provides a single platform to access pan India e-Gov services, ranging from central to local government bodies and other citizen-centric services. 

Key features of UMANG

- All identification documents like aadhaar, PAN, passport, etc at one place. 

- All services for farmers, youth, students, pensioners, women and children, etc at one place.

- All engagement like feedback & rating, customer support, notifications, live chat, etc at one place. 

- All transactions like bill payments at one place.