Over one lakh pensioners are on-board the SAMPANN platform, which has improved the service delivery to pensioners of the department of telecom (DoT) by providing a single window setup.

What is SAMPANN?

• System for Accounting and Management of Pension (SAMPANN) is an initiative undertaken by the Controller General of Communication Accounts (CGCA) of the DoT. 

• SAMPANN is the name for the Comprehensive Pension Management System (CPMS). 

• It is a seamless pension processing system through integrated software, which would bring the processing, sanctioning, authorisation and payment units under a common online platform.

• It was dedicated to the nation by Prime Minister Narendra Modi on December 29,  2018. 

• It is a major e-governance reform enabling direct credit of pension into pensioners’ bank accounts for all new telecom retirees, thus realising the goal of “Sanchar Pension, Seedha Vitaran” and replaces the intermediary agencies.

• In the earlier system of pension payments for telecom pensioners, pensions for 3.5 lakh DoT and BSNL retirees had been sanctioned and authorised by the CCA (Controller of Communication Accounts) offices. 

• The pension was thereafter disbursed on commission basis by intermediary agencies like banks and post offices to the pensioners.

• SAMPANN provides pensioners the updates regarding the progress of the pension processing via e-mail and SMS. Pensioners can also check their monthly statement in their pension account at the SAMPANN website regarding any transactions for pension, arrears, TDS etc. 

• Pensioners are not required to follow up with different authorities. 

• Pensioners can register their queries, grievances and track them on the SAMPANN website/mobile app/helpline or email their grievances conveniently.

• Due to implementation of SAMPANN, the department was able to save Rs 11.5 crore as commission paid to banks.

• SAMPANN has also been instrumental in settling close to 76,000 BSNL Voluntary Retirement Scheme 2019 cases in a short span of six months.

Benefits of SAMPANN:

• Timely settlement of pension cases.

• Provision of e-Pension Payment Order.

• Login for each pensioner enables access to key information like payment history.

• Online submission of grievances and timely SMS alerts.

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